A) CONTACT DETAILS

Name: Norsk European Wholesale Ltd
Address: 2 Willow Road, Colnbrook, Berkshire, SL3 0BS
Tel: +44 (0)1753 800 800
Email: compliance@norsk-global.com

B) TYPE OF PERSONAL INFORMATION WE COLLECT

Norsk processes various types of personal data. This includes information you provide to us and information we create when providing services to you or other customers.

1. 1. Identity, proof of age and contact information


2. 2. Financial details


3. 3. Marketing preferences


4. 4. Address data


5. 5. CRM details


6. 6. Proof of delivery information


7. 7. International shipping details


8. 8. Delivery & collection contact information


9. 9. Recordings of you or your chosen delivery locations

C) HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

The UK GDPR applies to “controllers” and “processors”:

“A controller is the entity that determines the purposes, conditions and means of the processing of personal data, while the processor is an entity which processes personal data on behalf of the controller.”

Norsk can only use your personal data if we have a ‘legal basis’ (genuine legal reason) for doing so. Norsk can be the data processor or data owner following legitimate reasons such as:

1. 1. Fulfilling contractual obligations directly with you or to perform the contract with a customer on behalf of a person or organisation.


2. 2. Completing financial transactions.


3. 3. Processing delivery updates.


4. 4. Dealing with enquiries, claims or feedback on services for quality control.


5. 5. Providing data to business customers and the governmental bodies.


6. 6. Marketing our products and services.


7. 7. Improving customer experience.


8. 8. Fulfilling our compliance, security or other statutory legal obligations.

Norsk does not share, sell, transfer, or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. - Your consent. You are able to remove your consent at any time. You can do this by contacting compliance@norsk-global.com


2. - We have a contractual obligation.


3. - We have a legal obligation.


4. - We have a vital interest.


5. - We need it to perform a public task.


6. - We have a legitimate interest.

D) HOW WE STORE PERSONAL INFORMATION AND WHY WE HAVE IT

Your information is securely stored.

We only keep your data for as long as we need to use it. This will depend on the product or service we are providing. There may also be legal requirements for us to keep your data for a certain length of time.

We keep personal information in line with Norsk Data Retention and Destruction Policy.

E) YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

1. - Your right of access - You have the right to ask us for copies of your personal information.


2. - Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.


3. - Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.


4. - Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.


5. - Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.


6. - Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at datasubjectaccessrequest@norsk-global.com if you wish to make a request.

F) HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Norsk European Wholesale Ltd
Address: 2 Willow Road, Colnbrook, Berkshire, SL3 0BS
Tel: +44 (0)1753 800 800
Email: compliance@norsk-global.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk